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Refund & Rescheduling



You must upload a copy of your passport, Canadian Permanent Resident (PR) card, or Secure Certificate of Indian Status (SCIS) card during IELTS registration. Please note that we do not accept Travel Document, Study Permit, Work Permit, Driver's License, or Provincial ID. Failure to provide valid ID will lead to test cancellation, with a partial refund following our refund policy.

If you have a Refugee Claimant Protection Document instead of a passport or PR card, contact us via email during registration for instructions.

Ensure you bring the same original ID document used for registration on test day; photocopies are not accepted. Failing to do so will result in test denial without a refund.




While we make every effort to accommodate your venue, date, and time slot preferences, we reserve the right to make modifications or replacements. Please note that your Speaking test may occur at a different venue from your Listening, Reading, and Writing tests.



If a test taker arrives after the designated time, they will be marked as absent. Please note that candidates who arrive late will not be eligible for refunds or transfers.




When requesting a refund or correction, please provide the following details:

  • Your full legal name

  • Venue location

  • Test date

  • Reference number


Please contact us via email using the same email address you used during your online registration.




For refund requests, please allow up to 90 days for the funds to be returned to your original payment method, such as your credit card.



Regrettably, ETC Central cannot facilitate test transfers between candidates or test centers. This policy is consistent with the regulations established by the British Council IELTS.

For further details, please review our rules in the "Transfers Rules and Limitations" section:



More than 14 Days (excluding the test day) before the test:

  • Transfer Period: You can request a transfer within 3 months from your initial test date.

  • Selecting a New Test Date: If you wish to reschedule, please choose a new test date within the next three months from your original test date. Selecting a date beyond this timeframe will be considered a cancellation.

  • Transfer Limit: Each booking can only be transferred once.

  • Administrative Fee: Please note that your test center may impose an administration fee of 75 CAD plus applicable tax.

  • Registration Fee: Once the IELTS exam is successfully transferred, the registration fee is non-refundable. To initiate the transfer process, please contact us via email.


Feel free to reach out to us with any questions or concerns. We're here to assist you in rescheduling your test date.



Any transfer request submitted within 7 days of the original test date will be treated as a cancellation. In such cases, transfers are not permitted.

Please be aware that transfers can only be facilitated within the same test center. We appreciate your understanding in this matter.



You have the flexibility to cancel your IELTS test registration at any time before the scheduled test date by notifying your Test Centre. Refund terms are contingent on the timing of your cancellation and whether exceptional circumstances apply.

Cancellation Timelines:

  1. More than 14 Days Before the Test (excluding the test day): If you cancel your IELTS test registration more than 14 days before the test (excluding the test day), you will be eligible for a 75% refund of the total test fee.

  2. Within 14 Days but More than 5 Days Before the Test (excluding the test day): Cancellations made within 14 days but more than 5 days before the test (excluding the test day) will result in a 50% refund of the total test fee after the required form is submitted.

  3. Within 5 Days of the Test (excluding the test day): If you cancel your IELTS test registration within 5 days of the test (excluding the test day), you will not receive any refund.




The following are considered special circumstances for test-day transfers or refunds:

  • A traumatic experience

  • Domestic crisis 

  • Unavoidable legal or military obligation, verified by a letter from the government.

  • Serious medical conditions which prevent you from attending or performing normally on test day, supported by a medical note from a registered Medical Doctor.

  • Loss or Bereavement (the death of a close family member), substantiated by a death certificate to cancel the exam.

  • Civil unrest, extreme weather.

Transfer fees are $75, and refunds may take 2–3 weeks for processing. For all transfer or cancellation requests, please complete the following forms and email them to

  • Request for Refund or Test Day Transfer Form (pdf)

  • Special Circumstance requests require appropriate documentation or evidence, including but not limited to a medical certificate from a registered medical doctor, a death notice or certificate, a police report, or a government letter.

If you qualify for a special circumstance transfer or cancellation after the test day, the request must be made no later than five working days after the test date.

Please note that test takers who miss this timeline will NOT receive a transfer or cancellation and MUST reapply.




To initiate the process, please send an email to your test center and include the required Request for Refund or Test Date Transfer Form, along with supporting documentation, within 5 days of your test date. Documents submitted after the 5-day period will be declined.



  • If your test center approves your case for exceptional circumstances, you will receive a full refund, with a deduction of an administration fee of $75 + tax. Alternatively, you can choose to transfer your test date, with the same administration fee of $75 + tax.

  • If your test center does not approve your case, the terms outlined in Section 1 will apply.

Should you have any questions or require assistance, please don't hesitate to reach out to your test center. We are here to support you through these challenging situations.




In certain situations, beyond the control of the test center, your scheduled test may need to be canceled. These circumstances include, but are not limited to, extreme weather conditions, natural disasters, civil unrest, and industrial action.

In such cases, your test center will make every effort to provide you with as much advance notice as possible. You will be offered the choice of transferring your test to a future date that suits your convenience.

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